Official Privacy Policy

Privacy Policy qqdawa — Personal Data Protection for Malaysian Users

Qqdawa takes every user's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data — with no confusing language.

Commitment Data Protection qqdawa

Six core principles that form the foundation of our approach to protecting the privacy of every qqdawa user.

256-bit SSL Data Encryption

All data transmitted between your device and qqdawa servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions. No third party can intercept your information while in transit.

No Data Sales to Third Parties

Qqdawa does not sell, rent, or share user personal data with any third party for commercial purposes. Your data belongs to you — we only use it for the purposes clearly stated in this policy.

Your Data, Your Control

Qqdawa users have the right to access, correct, or delete their personal data. You may also withdraw consent for data processing at any time through your account settings or by contacting our support team.

Malaysia PDPA Compliance

The qqdawa Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and usage processes comply with applicable Malaysian legal requirements.

Secure Data Storage

Personal data is stored on servers protected by multi-layered access controls, 24/7 monitoring, and regular backups. Internal access to sensitive data is restricted to trained and authorised personnel only.

Data Breach Notification

In the event of any security incident affecting user data, qqdawa is committed to notifying affected users and the relevant authorities within the timeframe required by Malaysian law.

This policy is effective from 1 June 2026 and supersedes all previous versions.

Your privacy is not something we take lightly. At qqdawa, we understand that your trust is our most valuable asset. This document is written in plain language so you truly understand it — not just dense legal terms that are hard to digest. If anything is unclear, our support team is available 24 hours a day.

1. Introduction & Scope of This Policy

This Privacy Policy is issued by qqdawa and applies to all users who access or use our platform via the website, Android mobile app, iOS app, or any other official channel. "Personal data" in this context refers to any information that can be used to identify you directly or indirectly as an individual.

By registering an account or continuing to use the qqdawa platform, you consent to our collection and processing of your personal data in accordance with the terms set out in this document. This consent may be withdrawn at any time, although doing so may affect your ability to use certain platform features.

This policy is to be read together with Terms and Conditions qqdawa. Both documents form the complete agreement framework between you and our platform.
2. Personal Data We Collect

Qqdawa collects your personal data through several means — information you provide directly during registration, information generated automatically as you use the platform, and information from legitimate third parties such as payment providers.

Data Category Example Information How It's Collected
Identity Data Full name, identification card number, date of birth During registration and KYC
Contact Data Phone number, email address During registration
Financial Data Bank account number, bank name, transaction records During deposit/withdrawal
Technical Data IP address, device type, browser version, general location Automatically during use
Usage Data Betting records, games played, active session time Automatically during gameplay
KYC Data ID card copy, verification selfie, proof of address During the KYC process

Qqdawa does not collect sensitive data categories such as health information, religious beliefs, political views, or sexual orientation. If you voluntarily disclose such information in communications with our support team, it will not be stored in your profile.

3. How We Use Your Data

Your personal data is used by qqdawa for legitimate purposes directly related to providing services to you. We will not use your data for any other purpose without notifying you first.

  • Account Management: Process registrations, verify identities, and manage your account login and security.
  • Transaction Processing: Process deposits, withdrawals, and all other financial transactions securely and accurately.
  • KYC & AML Compliance: Meet legal requirements related to identity verification and anti-money laundering.
  • Customer Support: Handle inquiries, complaints, and support requests effectively.
  • Platform Security: Detect and prevent fraud, unauthorized account access, and suspicious activity.
  • Service Improvement: Analyze usage patterns (in aggregate and anonymized form) to improve the user experience.
  • Marketing Communications: Send notifications about promotions and offers, only if you have consented to receive them.
Note: You can stop receiving marketing communications at any time by updating your notification preferences in your account settings. Opting out does not affect important communications related to your account security.
4. Sharing Data with Third Parties

Qqdawa does not sell or rent user personal data. However, there are certain situations where we need to share data with other parties for legitimate purposes and solely for the benefit of platform operations:

  • Payment Providers: DuitNow, FPX, Touch 'n Go, Boost, and other providers require minimal transaction data to process your payments securely.
  • KYC Service Providers: Authorized third parties that assist in verifying user identity for legal compliance.
  • Legal Authority: qqdawa will disclose required data to Malaysian authorities when mandated by law or a valid court order.
  • Technical Infrastructure Providers: Cloud and server service providers that store and process data on behalf of qqdawa, subject to strict data protection agreements.

Every third party that receives qqdawa user data is required to comply with data protection standards equal to or stricter than those we apply ourselves. qqdawa remains accountable for how your data is handled by these parties.

5. Data Security Measures

Qqdawa continuously invests in security technologies and procedures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
  • Data-at-rest encryption for all stored sensitive data.
  • Two-factor authentication (2FA) is available for all user accounts.
  • 24/7 security monitoring by an in-house cybersecurity team.
  • Regular penetration testing by independent security experts.
  • Role-based access control for internal staff — only employees who require access for their assigned duties are granted permission.
  • Regular data backups to physically separate georedundant data centers.
Important Note: While we take every reasonable precaution, no system in the world is 100% immune to cyber threats. You also play an important role — never share your password, enable 2FA, and report immediately if you suspect any suspicious activity on your account.
6. Cookies, Tracking & Similar Technologies

The qqdawa platform uses cookies and similar tracking technologies to enhance user experience, ensure the platform functions correctly, and understand how users interact with our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security management. These cookies cannot be disabled.
  • Performance Cookies: Collect aggregate data on how users interact with the platform to help us identify and resolve technical issues.
  • Functional Cookies: Save your preferences such as language, display mode, and other settings to deliver a more personalized experience.
  • Analytics Cookies: Helps us understand aggregate user navigation patterns for product improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may affect platform functionality and you may need to log in again.

7. Your Rights as a User

As a qqdawa user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of your personal data held by qqdawa at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your data, subject to our legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer if needed.

Right to Restrict Processing

Under certain circumstances, you may request that we restrict how we process your data.

How to Submit a Request: To exercise any of the above rights, contact the qqdawa support team via 24/7 live chat or email at [email protected]. We will process your request within 14 business days.
8. Data Retention Period

Qqdawa retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or to comply with applicable legal requirements. The following is a general guide to our retention periods:

  • Active Account Data: Retained for as long as your account remains active and for the required period following account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's anti-money laundering legal requirements.
  • KYC Documents: Retained for as long as required by the relevant regulatory authorities.
  • Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical Data & Logs: Retained for 12 months for security and incident investigation purposes.

When data is no longer needed, it will be securely deleted or anonymised using procedures that ensure it cannot be recovered or linked back to you.

9. Changes to This Privacy Policy

Qqdawa reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify you via:

  • Notifications within your account on the qqdawa platform.
  • Email the address registered to your account.
  • Update notices on the platform homepage with a clear effective date.

Continued use of the qqdawa platform after changes take effect means you accept the updated privacy terms. If you do not agree with any changes, please stop using the platform and contact us to delete your account.

We encourage you to review this page periodically to stay informed about how we protect your personal data.
10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how qqdawa handles your personal data, we encourage you to contact us directly. Our Privacy Officer team is available to assist in Bahasa Melayu, English, and Mandarin.

qqdawa Privacy Contact Information
Privacy Email
Live Chat
Available 24 hours a day, 7 days a week
Response Time
Within 14 business days for formal requests

If you believe that qqdawa's processing of your personal data violates the provisions of the Personal Data Protection Act 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Your Data Is Safe with qqdawa

Qqdawa is fully committed to protecting your privacy. Register with confidence — your data is secured with internationally certified encryption and we never sell it to anyone.

Bahasa Melayu